Shipping & Returns
Free shipping over orders over AUD$100.
Free gift with every order.
There may be a slight delay in shipping due to COVID. We appreciate your kind understanding during these times. We can ship to virtually any address in the Australia except Northern Territory and some rural areas in Australia. Note that there are restrictions on some products, and some products cannot be shipped to some destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We are happy to offer a store credit, exchange, or refund on an item within 7 days from the purchase date. Shipping cost to be borne by the buyer when returning the items. Product must be unused, unopened, undamaged and in resalable condition. Please bring this receipt at the time of exchange or refund. In the rare instance of an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 10% used upon return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.